The Tides Inn
  • Irvington, VA, USA
  • Full Time

Free shift meal, free golf, discounts in restaurant, spa, marina, $50 room rates, paid time off and full medical plan for full time

The Restaurant Supervisor is responsible for supervising and directing the service staff to meet all standards and provide exceptional service to our guests in a professional manner. The Restaurant Supervisor will work as an extension of management to develop and motivate the banquet service staff to higher standards of service, teamwork and efficiency. Responsible for fulfilling all banquet event orders. Also responsible for security and organization of banquet equipment and inventory.

Work Performed:

    1. Supervise outlets to insure compliance with resort management objectives and the health and safety of all employees and guests.
    2. Control inventory and order all necessary liquor, beer and wine for outlet operations in conjunction with Beverage Manager.
    3. Control inventory and order all necessary administrative and grocery items for outlet operations.
    4. Control and maintain adequate supplies of all small wares, utensils and equipment for proper operation.
    5. Perform, monthly inventories.
    6. Maintain established service levels to ensure a consistent guest experience at a high quality level.
    7. Act as an ambassador of Enchantment by speaking positively of the Resort at all times.
    8. Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction.
    9. Maximize profitability by constantly monitoring labor costs, food costs and beverage costs as well as departmental expenses.
    10. Interview, hire, train and supervise staff.
    11. Schedule staff for outlets in accordance with business needs and management objectives.
    12. Conduct performance reviews as necessary for the department.
    13. Develop incentive programs to enhance profitability within the department.
    14. Responsible for the training of all service staff in established Food and Beverage service standards and resort policies.
    15. Responsible for staffing levels, scheduling, evaluating and disciplining departmental team members as required.
    16. Hold monthly department meetings to review resort events, departmental policies and procedures and maintain high level of moral.
    17. Other duties as assigned.

    Supervision ExercisedBartenders, Servers, Bussers, Room Service Attendants, Host/ess and Food Runners.

    Supervision Received:  Food & Beverage Manager, Director of Restaurants, F&B Director

    Responsibility & Authority:

    1. Ability to maintain a high level of guest service at all times in all guest services areas.
    2. Upholds the resort commitment to hospitality.
    3. Acts as Opening Manager on Duty as required.
    4. Works closely with all departments to ensure guest service levels are being met.
    5. Ability to deal effectively with all departments with regular communication.

    Minimum Requirements:

    Bachelor's degree from four-year College or university; or equivalent related work related experience and/or training. Prefer 1 year prior supervisory skills and hotel/resort food and beverage operations experience.  Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease.  Computer skills required.  Strong guest and team member relations skills.

    Physical Requirements:

    30% Sitting

    70% Walking, standing and bending

    Lifting/Carrying up to 50 lbs.

    Hearing and Manual dexterity

    Distance vision 1-3 feet

    Ability to drive golf cart on occasion as necessary



The Tides Inn
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